Terms And Conditions
Turnaround is usually up to 2 weeks to the UK. Turnaround can be longer than 2 weeks to International destinations. If you need your order sooner than 2 weeks please contact us with the preferred date. We offer various delivery options at added cost
– Due to being a bespoke company where everything is made to order and measure, we have a strict no refund policy.
– In the off chance that you receive your Alice’s Boutique garment(s) and an alteration is needed (size or design) we offer a free alterations service. We enclose an in-packet form with all parcels. Please follow the instructions on the bottom of the form when sending your order back to us and send your parcel back to the address which is enclosed on the bottom of the slip. We aim to complete all alterations within 48-72hours of receiving them and to get your item(s) posted back to you as quickly as we can.
– If there is a fault in the product then it is our responsibility to amend this. This does not entitle the customer to a refund unless the item is not fixable.
– If the customer does not like the item or it does not suit them, this does not entitle them to a refund.
– If for any reason the item does not fit as desired, it is our responsibility to amend this. It is the customers responsibility to give the correct measurements.